Free shipping across Poland for purchases above 115 EUR.

Returns and complaints

Right to return for refund:

– in case of purchases made in our online store you always have the right to return for refund, except for the purchase of products from the “Workshop” tab

– we accept returns for 14 days from receiving your order

– you do not have to specify the reason for the return or justify it


We have the right to refuse a refund when:

– the return is made outside the 14-day period

– the item you are returning has defects or damage that it did not have at the time you received it, or shows signs of use




Returned items should be:

– unused, clean, with original tags attached, i.e. in the same, impeccable condition in which you received them.


Safely pack the returned item(s) and:

– enclose a return form. It is necessary to complete and enclose it with the returned product(s). You can download the form from the link placed at the end of the Terms & Conditions

– enclose the receipt or invoice

– ship returns to: Anka Krystyniak Jewels, Mokotowska 63 (patio), 00-533 Warsaw, Tel.: 511 134 644.


Processing refunds for accepted returns:

– your refund will always be issued the same way your payment was made

– if your order was paid on delivery, the funds will be transferred to the account indicated in the return form

– the refund will be issued within a maximum of 14 days from the date we receive the returned item(s).





You have the right to make a complaint about purchases on our online service – due to the warranty title or title. Additional information on this subject can be found in the Terms & Conditions.


If you have any questions, we are happy to help – contact us at: zamowienia@ankakrystyniak.com.